Thank you for choosing Langheng Technology products. In order to protect your interests and serve you efficiently and with high quality, and to solve your worries, we provide three guarantee services for the products sold in accordance with the relevant provisions of the Consumer Rights Protection Act. Please read the following terms carefully and pay attention to relevant matters:
1. Please confirm that the machine functions normally when receiving the goods, and that all accessories and warranty cards are complete.
2. Please keep the warranty card in good condition as a proof of repair. Lost items will not be reissued.
When the machine fails and needs to be repaired:
1. You need to get in touch with our after-sales service personnel, and the technical staff will simply judge the cause of the failure based on the phenomenon you provided, record it for the record, and then mail the machine to our company for repair. Do not directly notify the machine without notice Mail to avoid loss.
抱歉，我司暂时无法接收平邮包裹，邮寄时请您务必通过快递方式寄回我司检测维修！ 2. Sorry, our company is unable to receive ordinary postal packages for the time being, please send it back to our company for inspection and repair by post! And clearly write the return address in the box. (Cannot be written directly on the courier list, because the address on the courier list is often smeared and unrecognizable)
3. For the machines within the warranty period, we are responsible for free warranty, and mailing costs are borne by each. If your machine has expired the warranty period, we are responsible for repairs, you need to bear the two-way freight, please choose the sender to pay when mailing, and we will choose the payer when returning.
我们会把支付账号告诉你，待款到后 我们将 在 24 小时内将 机器修好并寄回， 如果您不同意维修材料费，我们会将机器直接寄回。 4. If your machine has expired the warranty period, we will charge maintenance materials and working hours during maintenance. The maintenance staff will contact you to confirm the amount. If you agree to pay, we will tell the payment account number. You, we will repair and return the machine within 24 hours after the payment is received . If you do not agree to the repair material fee, we will send the machine directly.
Dear user, when your machine needs to be repaired, we will return it for you within 7 working days after receiving the machine. In case of special circumstances, the repair cannot be completed within a valid working day, our company's service staff will call in advance to discuss the repair date with you. The aforementioned repair time does not include travel time. When you send the product for repair, please be sure to leave a phone number that can be easily contacted, so that you can be notified in time after the result of the repair. If your mailing address and phone number are incorrect when you send your product for repairs, we will not be able to contact you for more than 2 months, Longheng Technology will no longer be responsible for storage.
Warranty is free for one year from the date of product sale, and material cost and man-hour fee will be charged for maintenance after one year.
The following conditions do not provide a free warranty:
1. No appearance warranty is provided for products with damaged appearance.
2. Unauthorized alteration, tearing of the product fragile stickers.
3. Electrical faults caused by consumers' hot plugging (hot plugging) of various cable connectors are not covered by the free warranty.
4. During the warranty period, the following conditions are not included in the free warranty: Consumers use, maintain, and store improperly to cause damage; Consumers dismantle the machine privately, modify or disassemble by a repairer not authorized by our company to cause damage ; Damage caused by force majeure.
5. The damage caused by transportation, loading and unloading during the customer's return.
Definition of Three Guarantees Service (taken from national regulations):
1. Within 7 days after the product is sold, a performance failure occurs, and consumers can choose to return, exchange or repair for free;
2. Within 15 days from the date of sale of the product, a performance failure occurs, and the consumer can choose to exchange or repair it for free;
3. Within one year from the date of sale of the product, a performance failure has occurred. Consumers can request the seller to provide free repairs according to the sales voucher and product warranty card;
深圳市宝安区石岩石龙仔德政路2号中泰信息技术产业园A2栋6楼东 Repair delivery address: East 6th Floor, Building A2, Zhongtai Information Technology Industrial Park, No. 2 Dezheng Road, Longzi, Shiyan, Baoan District, Shenzhen
桂英 Contact: Guiying
0755-83745230 Contact: 0755-83745230